Shipping Policy
At Cartivou, we believe customers should always know exactly what to expect before placing an order. This page explains how we prepare, ship and deliver every order — clearly and without small print.
Shipping highlights
On every U.S. order. No minimum.
1–2 business days.
4–7 business days.
United States only.
Emailed after dispatch.
Monday–Friday.
Everything in one table
Your order, step by step
- 1Order placed
You check out on cartivou.shop
- 2Order confirmation
Email sent within minutes
- 3Processing
1–2 business days
- 4Package shipped
Tracking number emailed
- 5In transit
3–5 business days
- 6Delivered
4–7 business days total
How we prepare your order
Every item is inspected before it leaves our facility. If a piece doesn't meet our standards, it doesn't ship.
Fragile items are wrapped and cushioned so they arrive the way they left us — no shortcuts on protective materials.
Orders received before 2:00 PM Central Time (Mon–Fri) begin processing the same business day. Orders after the cut-off begin the next business day.
Orders placed on Saturday, Sunday, or a U.S. holiday begin processing the next business day.
Shipping cost
Every order qualifies for free shipping within the United States. The price you see at checkout is the price you pay — nothing added afterward.
- No minimum purchase required
- No hidden shipping fees
- No handling charges
- No packaging fees
When to expect your order
Delivery estimates may vary slightly due to weather, carrier disruptions, or peak shopping periods. We share these estimates to set clear expectations, not to overpromise.
Order tracking
As soon as your order ships, you'll receive a confirmation email with your tracking number. Tracking usually becomes active within a few hours of the first carrier scan.
You can also check your shipment anytime on our Track Order page.
Our shipping partners
Orders are delivered using trusted U.S. shipping carriers, selected for each package based on destination and service availability. We choose the carrier that offers the best balance of speed, care, and reliability.
Please double-check your shipping address before placing your order. If something is wrong, email us right away — if the order hasn't shipped, we'll update it.
If tracking shows an unusual delay, contact us. We'll open an investigation with the carrier and stay in touch until it's resolved.
Inspect your package at delivery. If it arrived damaged, email us your order number, photos, and a short description within 48 hours.
Some orders arrive in more than one package depending on inventory and item size. If your order is split, you'll receive tracking for each shipment separately.
During major holidays and promotional periods, processing and delivery may take a little longer. We recommend placing seasonal orders early.
Frequently asked questions
When will my order ship?
How much does shipping cost?
Can I change my shipping address after ordering?
Where do you ship?
Do you ship internationally?
How do I track my order?
Our shipping commitment
We believe shipping should be transparent. Customers deserve accurate delivery expectations, not marketing language that overpromises and underdelivers.
Our goal isn't simply fast shipping. It's careful preparation, secure packaging, and dependable customer service — from the moment you place an order to the moment it arrives at your door.
Talk to a real person
Omaha, Nebraska 68137
United States
Used for business operations, inventory storage, order processing, customer correspondence, and authorized returns. Cartivou is an online-only retailer and does not operate a public retail store — walk-ins and in-person shopping are not available.
See also our returns policy and payment policy.