Shop with confidence
Return & Refund Policy
We want every customer to shop with confidence. Our return and refund process is designed to be simple, transparent, and customer-friendly.
Return Window
14 days from delivery to request your return.
Refund Processing
Refunds issued within 30 days of receipt.
Product Condition
New, unused items in original packaging.
Customer Support
Friendly U.S. team replies within 1 business day.
How it works
A simple, five-step return process
From request to refund, we keep things clear at every step.
Step 1
Submit Request
Email us your order number and the reason for return.
Step 2
Review Request
We review your request and confirm eligibility.
Step 3
Return Approval
You'll receive return instructions and the address.
Step 4
Refund Processing
Once received and inspected, we issue your refund.
Step 5
Refund Completed
Funds arrive within 30 days of item receipt.
Refund eligibility
What can be returned
Eligible Returns
New, unused items in original packaging returned within 14 days of delivery.
Damaged Products
Arrived broken? Send photos within 7 days — we cover return shipping and replace it.
Incorrect Orders
Wrong item shipped? We arrange the return at no cost and ship the correct piece.
Non-Eligible Returns
Used items, items missing original packaging, or returns requested after 14 days.
Free returns on every approved request — a prepaid return label is included in your shipment, with no restocking fees. We also accept exchanges on eligible items.
We're here for you
Talk to a real person
Our Omaha-based support team is happy to help with any return, refund or exchange question.
Why customers trust Cartivou
Premium care, every step
Secure Shopping
Encrypted checkout & privacy-first data handling.
Reliable Shipping
Free U.S. delivery, tracked end-to-end.
Secure Payments
Encrypted card checkout powered by Stripe (Visa, Mastercard, Amex).
Customer Satisfaction
Real humans, real care — every order.
Need to start a return?
Email our team with your order number and reason for return. We'll reply within one business day.
Start a return