Privacy Policy
This is what we collect, why, and what we do with it. If anything here is unclear, email us at support@cartivou.shop.
Who we are
Cartivou is an independent, online-only U.S. home décor retailer. Our business operations and returns address is The Mailroom, 5062 S 108th St, Omaha, NE 68137, United States — used for business operations, inventory storage, order processing, customer correspondence, and authorized returns. We do not operate a public retail store; walk-ins and in-person shopping are not available at this location.
Information we collect
| Order information | Name, shipping address, email, phone, order contents and total. |
|---|---|
| Payment information | Processed entirely by Stripe. We only receive a payment confirmation and the last 4 digits of your card. |
| Account information | Cartivou does not offer customer accounts at this time — checkout is guest-only, so we do not store passwords. |
| Analytics | Anonymous page-view data (page, referrer, device type) to understand what's working. |
| Support messages | Anything you send us by email or contact form. |
How we use it
- To fulfill and ship your orders.
- To send order confirmations and shipping updates.
- To reply to your support messages.
- To keep the site running and secure.
We do not sell your data. We do not share it for marketing purposes.
Who we share it with
| Stripe | Payment processing. |
|---|---|
| USPS / UPS / FedEx | Shipping labels and delivery. |
| Our email provider | Order confirmations and support replies. |
| Law enforcement | Only when required by valid legal process. |
Your rights
You can ask us to access, correct or delete the personal information we hold about you at any time. Email support@cartivou.shop and we'll confirm within one business day.
Cookies
See our Cookie Policy for the specific cookies we set and how to control them.
Contact
Cartivou · The Mailroom, 5062 S 108th St, Omaha, NE 68137, United States · support@cartivou.shop · +1 531-299-1480