Contact Us
Have a question about a product, your order, or our policies? We're here to help and we'll do our best to make your experience with Cartivou simple and enjoyable.
Ways to reach us
The best way to reach us. We read and reply to every message personally.
Call during customer support hours for help with orders or general questions.
Cartivou is an online-only retailer. Messages received outside support hours are answered on the next business day.
This address is used for business correspondence and authorized returns only. Cartivou is an online-only retailer and does not operate a public retail showroom. Walk-in shopping and product collection are not available.
We'll reply within one business day
Our team aims to respond to most inquiries within one business day. A few requests take a little longer — for example when we need to reach out to a shipping partner or supplier on your behalf — and we'll keep you updated along the way.
Send us a note at support@cartivou.shop. Include your order number if your question is about a specific purchase.
What you can reach out about
Materials, dimensions, care, styling — ask before you buy.
Where your order is and when to expect it.
Delivery timelines, address changes, tracking.
14-day returns with a free prepaid label.
Charges on your statement, receipts, or refunds.
Anything else we can help with — just ask.
Frequently asked questions
Where is my order?
How do I return an item?
How long does shipping take?
Can I update my shipping address?
Helpful resources
Many common questions are already answered in our policies. Have a look through these — if you don't find what you need, we're just a message away.
Our commitment to customer support
We believe customer service is an important part of every purchase — not something that happens only when things go wrong. Every message you send us is read and answered by a real person on our small team, not routed through an automated system.
Our goal is straightforward: clear answers, honest communication, and practical solutions. If we don't know the answer right away, we'll tell you that and get back to you as soon as we do.
Thank you for choosing Cartivou
We appreciate every customer who places their trust in us. Whether you have a question before placing an order or need assistance after your purchase, we're always happy to help.